BWE ADVISORY
BWE ADVISORY
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PRIVACY POLICY

 

 PRIVACY POLICY

 

www.spiritualskillsets.com (SSS) needs to keep and process certain personal information in order to:

  • fulfil our professional and charitable objectives and meet our responsibilities to our clients;

  • carry out our day-to-day operations;

  • maintain our financial and administrative records;

  • comply with our statutory obligations.

SSS treats all personal data in our care with respect. We are committed to ensuring that any personal data we collect is processed in a lawfull, fair and transparent manner. This policy explains how we collect, manage and protect your data.  It also explains how you can gain access to your information, ensure that it is accurate and up to date, and control how we use it.

What Personal Information We Collect -

SSS collects personal information that you supply voluntarily through our digital channels, which include our website, social media networks, as well as by postal, telephone and personal contact.

We only collect the information we need for specific professional reasons, and this might include, for example, contact details and financial information. The information we hold may also include details relating to your involvement with us (such as your record of financial transactions, communications history, service activities you have undertaken with us and attendance at events).

We may also generate personal information by conducting internal research to gain a better understanding of your interests to ensure that we only send you messages which are most likely to be of interest to you.

We do not purchase or sell lists for marketing purposes.

Information collected online

When you visit our website details such as domain or email addresses are not automatically collected.  Anonymous information relating to website activity is collected: for example, the number of site visitors in a specified period may be collected for statistical purposes via Google Analytics but this information is not used to identify an individual user. For Googles policy please click here.

Special category information

We do not normally collect special category information (for example, information relating to health, political, philosophical or religious beliefs, race or ethnicity, sexual orientation), unless this is necessary for very specific purposes (for example, to fulfil our responsibilities and legal obligations as an employer, to ensure the health and safety of those who work for us or attend our events).  We take special care of any special category information that we have, and it is restricted to those who need access to it to carry out their jobs. This information is never used for marketing purposes.

How We Use Your Personal Information -

We will only use your personal information on specific lawful grounds laid out in law.  These include:

  • when it is necessary to perform a contract (for example, if you make a purchase or donation, or are employed by us or apply for a vacancy);

  • when we have a legal obligation (for example, observing our responsibilities as an employer, or retaining financial records);

  • when we have your consent (for example, to send you direct marketing communications by email, such as our eBulletin);

  • when we have a legitimate purpose to do so which does not override your rights (for example, keeping clients and enquirers updated with information about our professional service and programmes, news about SSS and SSS events, and the occasional survey).

We may contact you by email in line with your preferences. We do not currently communicate via SMS however Clients who supply their telephone numbers and prefer to be contacted via telephone will only receive telephone contact from us should there be any queries relating to the professional services we provide. We do not carry out cold calling, and telephone numbers are never passed on to a third party.

Personal information that we collect is never sold, traded or rented to other organisations or disclosed to persons outside SSS other than when we are legally obliged to do so.

Communicating with Clients

When you make an enquiry through our website you will receive an automatic confirmation email. You will also have an opportunity to let us know whether and how you would like us to contact you in the future.

We only use the email address provide in order to communicate with you on professional matters concerning the services we provide through SSS.

How We Keep Your Personal Information Safe -

We employ appropriate technical, physical and organisational measures to protect your personal information, as set out in our Data Protection Policy.

Storage of information

All personal data, whether in electronic or paper form, is kept securely and access is restricted to those require it for their work. Paper records are kept in locked storage; electronic records are protected by passwords, and if required will be encrypted.  We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

Credit/debit card data and banking information

SSS is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS) to ensure that we process your credit/debit card transactions securely.  We do not hold your credit or debit card data on our electronic systems; payments are processed on our behalf by PayPal, who maintain a high level of security and hold appropriate security certificates. If you provide your credit or debit card details by phone or in writing, the information is destroyed securely once the transaction is completed.

If you make regular payments by direct debit or credit/debit card, these transactions are processed on our behalf by Triodos Bank UK Ltd. and Your Bank on your behalf, who maintain a high level of security and hold appropriate security certificates. We do not hold your bank details on our electronic systems, and if you provide them by phone or in writing the information is destroyed once the regular payment is set up by our direct debit provider.

Keeping You In Control of Your Personal Information -

If at any time you wish to change the way we contact you, or decide that you do not want any further contact from us, please let us know by one of the following methods

Under the data protection legislation you have certain rights to access your personal data, to correct inaccurate information and to object to certain types of processing.  If you would like further information or wish to exercise your rights to access your personal data, please apply in writing to the Company Secretary, or complete the form available on our website using the following link. Before access is granted we will require proof of identity, which may include, for example, security questions, copies of passport, driving licence, or recent utility bills.

Updates and Changes To This Policy -

We will not use your personal information for purposes that we have not previously advised you of. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out. We will do our best to obtain your consent should we wish to use personal information for new, unanticipated purposes, and we will always respect your decision if you wish to opt out of receiving communications from us.